Hummingbird Express Online Shopping ServiceAt the Speed of Flight
Hummingbird Express Online Shopping Service (powered by DHL) ensures that your parcels, documents and freight items are delivered safely and on time to over 220 global destinations. By combining TTPost Couriers unmatched domestic network to DHL’s international dominance and prowess, it allows this product to offer tailored logistics and courier solutions for both retail and corporate customers alike.
Why use Hummingbird Express Online Shopping Service?
- Door to Door delivery to over 220 countries
- Service available from over 34 TTPost outlets nationwide
- Delivered internationally by DHL, one of the world’s largest Express Service and Logistics provider
- Free Packaging available
- Real time status of your shipment is available online through TTPost website
- Availability of tailored solutions
- Competitive pricing
- Dedicated Account Executives are assigned to corporate customers
All shipments must be accompanied by a DHL bar coded consignment note to facilitate tracking. All non-document shipments must also be accompanied by a commercial invoice to facilitate customs clearance at destination.
How do I become a corporate customer?
If you have a regular requirement to send documents or packages internationally, then take advantage of the following benefits by opening a TTPost Corporate account. Register now by sending your contact information and a request to firstname.lastname@example.org and one of our dynamic Accounts Executives will call to assist you.
Benefits of opening a corporate account are: –
- Preferential rates
- Monthly invoicing
- Personalised service from our Account Executives
- Bundled services
How to send a Parcel or Document?
- Pack and address your item.
Complete the DHL Airway Bill (Account Executives, Retail Counter Staff and/or any of our Customer Service Representatives can assist you)
Phone Number – A number is important to call if the address cannot be found
- When your item has been properly packaged and Airway Bill is completed, affix the Airway Bill to the item. Retail customers can lodge their prepared items at their nearest TTPost outlet and corporate customers can call 800-SEND or email email@example.com to schedule a pickup.
- Poisons including drugs and medicines
- Flammable Liquids
- Flammable solids
- Radioactive materials
- Oxidizing materials
- Compressed gas –flammable and non-flammable
- Other Dangerous goods
- Materials which has anesthetic, noxious, toxic or other characteristics which can cause extreme annoyance or discomfort in the event of leakage, liquid argon, gallium. Liquid helium, polymerisable materials, strongly magnetized materials pyrophoric liquids, instruments containing mercury, creosote, quick lime, oiled paper, toys containing batteries.
- Living creatures-other than bees, leeches, silkworms and harmless entomological specimens
- Offensive material – Pornographic magazines, films, tapes, etc.
If you are unsure, customers can call their Account Executives, visit a TTPost outlet, email your inquiry to firstname.lastname@example.org or call 800-SEND to get more information.
Track your package
To find out if your shipment has been delivered, who signed for it as well as other tracking information, just type in your DHL 9 digit consignment number (e.g. 123456782) within our International online tracker found in the home page at www.ttpost.net
Customers, who are unable to locate a package through the international tracker, should contact the TTPost-Hummingbird Express Online Shopping Service Department at 669-5361 ext 555,252 or 142. Please have your airway bill/tracking number at hand when you call.
Hummingbird Express Online Shopping Service accepts shipments that have either used the original manufacturer’s packaging or those of the shipper. Please consider the following guidelines to ensure your shipment moves safely through our system.
Boxes should be made of a rigid and tear-resistant material
The packaging should have enough uninterrupted flat surface area to attach an airway bill or note or routing label without affecting the contents of the package. If it does not, the contents will have to be placed inside a larger box. Remove all old routing and address labels and barcodes
Items with surfaces that will be spoilt by adhesive labels, marked or easily damaged by normal handling should be boxed
Printed matter, such as magazines or other publications, must be correctly packaged to avoid moving around in transit. Improperly packaged items may lead to soiled and damaged contents. Band or shrink-wrap all printed matter, then cushion the box at the bottom, sides and top with filler.
Using the proper packaging will ensure
your contents are well protected.
pak 1 (carton envelope : 32 x 30cm)
pak 2 (carton envelope : 40 x 30cm)
pak 3 (plastic satchel : 33 x 41.5cm)
pak 4 (plastic satchel : 38 x 53cm)
pak 5 (carton box : 32 x 26 x 4cm)
Ensure documents are first placed in a sturdy envelope before placing the items into the DHL cartons or satchels to reduce any bending or tearing in transit.
Packaging should enable you to attach routing label (on an uninterrupted flat surface), airway bill or document windows, thus allowing barcodes to be scanned by automatic sorting systems and/or TTPost / DHL employees
Ensure there are no sharp points or protruding edges. Cover such surfaces with firmly taped corrugated panels or pads to blunt them. Then seal package securely by applying three 5 cm-wide, pressure-sensitive strips of plastic tape to the top and bottom of the package
Wrapping paper, household cellophane tape, masking tape, water-activated tape, string and rope should not be used. Paper will tear; string or rope will snag on automatic sorting equipment. TTPost reserves the right to refuse packages wrapped in paper or with string or rope for this service
When taping boxes closed, place a strip of tape over the seam and two other strips alongside to support it. The heavier the package, particularly publications, the more tape is needed. Heavy-duty plastic strapping applied in at least two directions is preferred
Before sealing your package you can also put an additional copy of the address inside the package that shows the shipper's address and phone number together with the recipient's address and phone (or fax) number. You may also wish to insert a business card or your letterhead in the package. This will help us if the outer address label becomes detached or damaged in transit
Commercial InvoicesA commercial invoice must be provided to accompany any shipment that is not a document. An invoice accompanying your international consignment serves as the commercial statement or declaration of the contents, value and a number of other elements relevant to the transaction. This information will be used for both security and Customs purposes and can ultimately be used as evidence should any infringement occur. Following these simple guidelines and it will help you ensure the trouble-free and timely delivery of your shipments.
Whoever provides the information in the invoice is responsible for its accuracy. For this reason and the possible legal consequences, a TTPost / DHL member of staff should never produce an invoice; even on your behalf. It is advisable that a designated officer of your company prepares the invoice.
Many authorities who expect to see the ‘genuine’ or ‘legitimate’ invoice, do not accepted a number of commonly used titles. Terms like ‘Pro Forma’ or ‘For Customs Purposes Only’ should be avoided at all times. Customs authorities reserve the right to reject such invoices as not fulfilling the criteria for declaration/entry purposes. For shipments without a financial transaction, such as samples, the document could be titled ‘value declaration’.
Full address details for both the exporter (shipper) and the importer (recipient) should contain, in addition to the correct name and address, as much relevant detail as possible. This would at least include phone and fax numbers (including country codes).
Reference to the physical shipment by mentioning the specific DHL airway bill number is always helpful and provides additional proof as to what goods are covered by the invoice.
The value on the invoice must be realistic and reflect the true market value of the goods being shipped. Even when sending unsolicited samples to potential customers, the value must reflect the value of that shipment as if it was being sold to them. For shipments with multiple content types, the values and the number of units of each must be broken down. In some cases, Customs may ask for proof of payment of the invoice to provide additional evidence that the invoice values shown are accurate.
A date and a signature complete the invoice. Signing states the information contained in the invoice is correct. The signature can also be accompanied by a phrase such as “I hereby certify the above information to be truthful and correct”. Invoices are generally signed and dated by a designated officer of the company.